Privacy policy

Last updated: 4 July 2026

This Privacy Policy explains how Wetail AB processes personal data in connection with the website autoocharge.com and the services provided through or in relation to Autoocharge.

1. Controller

Wetail AB, Swedish company registration number 559124-3588, Box 1102, 181 22 Lidingö, Sweden, is the controller responsible for the processing of personal data described in this Privacy Policy.

You may contact us regarding privacy-related matters at:

Wetail AB
Box 1102
181 22 Lidingö
Sweden
Email: [email protected]
Telephone: +46 (0)8 643 33 33

Please use the subject line “GDPR request” when contacting us about your personal data.

2. Collection and processing of personal data

Wetail AB only collects personal data that is necessary for the purposes described in this Privacy Policy. This may include personal data that you provide when you contact us, create an account, register a support request, order or use our services, request information, or otherwise interact with Autoocharge.

We may process the following categories of personal data:

Contact details, such as name, email address, telephone number, company name and billing details.
Account information, such as login details, user roles and settings.
Customer and service information, such as subscriptions, orders, support cases, technical configuration and service usage.
Technical information, such as IP address, browser type, device information, log data and information about how the website or service is used.
Payment and billing-related information, where relevant for invoicing, payment administration, accounting and fulfilment of our contractual obligations.

We process personal data for the following purposes:

To provide, operate and administer Autoocharge.
To communicate with customers, users and potential customers.
To handle support requests and customer service matters.
To manage orders, subscriptions, billing and accounting.
To improve the website, services, functionality and user experience.
To market our services where permitted by law.
To comply with legal obligations, including accounting and tax requirements.
To protect our services, systems, rights and users against misuse, fraud, security incidents or unauthorised access.

3. Legal basis for processing

We process personal data only where we have a legal basis under applicable data protection law.

The legal bases may include:

Performance of a contract, where processing is necessary to provide Autoocharge or related services.
Legal obligation, where processing is necessary to comply with accounting, tax or other legal requirements.
Legitimate interest, where processing is necessary for purposes such as customer communication, service improvement, security, support, administration and marketing to business contacts, provided that such interests are not overridden by your rights and freedoms.
Consent, where required, for example for certain cookies, analytics or marketing activities.

4. Sharing of personal data

We may share personal data with third parties where necessary to provide and administer our services, operate our website, communicate with users, process payments, provide support, analyse usage, market our services or comply with legal obligations.

Such third parties may include:

Hosting and infrastructure providers.
Payment and billing providers.
Email and communication providers.
Analytics and marketing service providers.
Customer support and administrative systems.
Professional advisers, authorities or other parties where required by law.

Where a third party processes personal data on behalf of Wetail AB, we use appropriate data processing agreements.

We do not sell personal data.

5. Cookies

Autoocharge may use cookies and similar technologies to improve the user experience, keep users logged in, remember preferences, analyse traffic, improve our services and support marketing activities.

Cookies are small text files stored in your browser. They may contain information about your use of the website, your device or your preferences.

When required by law, we will ask for your consent before placing non-essential cookies. You can also configure your browser to block or delete cookies. Please note that disabling cookies may affect the functionality and user experience of the website or service.

6. Analytics and marketing tools

We may use analytics and marketing tools, such as Google Analytics, Google Ads, Google Tag Manager, Meta/Facebook advertising tools and similar services, to analyse website usage, improve our services and market our services to relevant audiences.

Such tools may collect information such as IP address, device information, browser type, approximate location, pages visited and interactions with the website. Where required, such processing is based on your consent.

You may withdraw or adjust your consent through the cookie settings on the website or through the settings provided by your browser or the relevant third-party service.

7. Hotjar and similar user experience tools

We may use Hotjar or similar tools to analyse how visitors interact with our website. This may include information about clicks, visited pages, user journeys, screen size, browser type, device type, operating system and approximate geographic location.

The purpose is to improve the website, functionality and user experience. Where required, such processing is based on your consent.

8. International transfers

Some of the service providers we use may process personal data outside the EU/EEA. Where personal data is transferred outside the EU/EEA, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law, such as the European Commission’s standard contractual clauses or another valid transfer mechanism.

9. Retention of personal data

We store personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

For example:

Customer and account data is normally stored for as long as the customer relationship or user account exists and for a reasonable period thereafter.
Billing and accounting information is stored for the period required under applicable accounting and tax laws.
Support and communication data is stored for as long as necessary to handle the matter and to protect our legal interests.
Cookie and analytics data is stored in accordance with the settings and retention periods applicable to the relevant tools.

10. Your rights

You have rights under applicable data protection law. Depending on the circumstances, you may have the right to:

Request access to the personal data we process about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data.
Request restriction of processing.
Object to certain processing, including processing based on legitimate interest.
Withdraw your consent where processing is based on consent.
Request data portability where applicable.
Lodge a complaint with a supervisory authority.

In Sweden, the relevant supervisory authority is the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten (IMY).

To exercise your rights, please contact Wetail AB by email at [email protected] with the subject line “GDPR request”. We may need to verify your identity before responding to your request.

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal data is limited to persons who need such access for their work duties or to provide services to us.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on autoocharge.com. If we make significant changes, we may notify affected users in an appropriate manner.

13. Contact

For questions about this Privacy Policy or Wetail AB’s processing of personal data, please contact:

Wetail AB
Box 1102
181 22 Lidingö
Sweden
Email: [email protected]
Telephone: +46 (0)8 643 33 33